Shipping Policy
Office Hours
Our corporate and shipping open from 9am to 5pm E.S.T, Monday through Friday and are closed Saturday and Sundays. Our shipping offices are closed on all government observed holidays.
Shipping Policies
We use the US Postal Service exclusively for all shipping. Business days are Monday through Friday and on non-government observed holidays. Weekends are Saturday and Sundays. Orders placed before 5pm Eastern Time on a business day will ship out the next business day at 11am. Orders placed on the weekend will ship at the next earliest business day which is usually the following Monday.
Overnight Deliveries
We cannot do over night deliveries internationally, to an APO/FPO address, or to a Post Office Box. We cannot do delivery on a Saturday. All overnight orders placed after 10am Eastern Time will not ship out until the next business day. If you live in a rural area, overnight shipping cannot be guaranteed by the carrier.
International Deliveries
Custom restrictions and warranty issues prevent us from shipping to every international location. For international orders, there may be customs fees levied on packages, as well as additional package tracking fees. VETiONX is not responsible for these fees, and if a package is refused or undeliverable any customs fees paid upon return or tracking fees will be deducted from the refund amount.
Undeliverable or Refused Packages
Refused or undeliverable orders will be refunded according to this policy, less shipping and handling and a 20% processing/restocking fee. The customer is responsible for providing a deliverable address when placing the order.
Order Fulfillment
We strive to fulfill your order correctly and quickly. In order to maintain the best service to our customers, we have several guidelines in our order processing.
Paid by Check
We gladly accept money orders or checks as form of payment for all our products. All checks are held for 10 business days to wait for clearance before orders are shipped. All returned checks will be charged a $25 USD return check fee. Counter checks will not be accepted.
Cancellations
Cancellations must be made before the order ships. If the product has not shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order shipped, it is up to the customer to refuse the package or send the package back. Once the package is returned, a refund will be issued (except for the shipping and handling charges). All refunds are processed within 10 to 20 business days. We reserve the right to cancel any order at any time.
Returns
Please visit our return policy.
International Orders
We allow for internet ordering for the following countries:
Argentina; Austria; Australia; Aruba; Barbados; Belgium; Bermuda; Brazil; Bahamas; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Finland; Fiji; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; New Caledonia; Netherlands; Netherlands Antilles; New Zealand; Norfolk Island; Norway; Panama; Peru; Papua New Guinea; Philippines; Poland; Puerto Rico; Portugal; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Turkey; Trinidad and Tobago; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)
You must call us directly to order for countries not listed above.
1. If your order is to be shipped outside USA, you can choose from two shipping options: Standard shipping delivery time varies between 7 to 21 business days. Express shipping delivery time ranges between 3 to 6 business days depending on the destination.
2. Do not order items that are illegal to import into your country. Laws vary country to country. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. Generally speaking, we have never encountered problems with customs when shipping to Canada and most Western European nations. We have had occasional trouble when shipping to Australia and Thailand, where the order was returned back to us.
3. If the package is seized by Customs for any reason and returned back to us, we will issue you a prompt refund, less the shipping costs. If it is not returned back to us, we can not issue you a refund. Most orders held by customs are for the purpose of charging import duties and Customs fees which range from 10% to 40%. We have had such troubles in less than 1% of our international shipments, with most of them being in Australia. If you are not sure, please contact the Customs Office in your country before ordering, as we are not responsible for such charges.
4. Prepayment is required. Payment must be by credit card, US or International Money Order, or personal check drawn on a US bank.
